•  
    TECHNOLOGY WHO'S AND HOW'S 
     
     

    Technical difficulties with my computer
    Submit a Technology Work Order by emailing help@decaturisd.on.spiceworks.com making sure you include your campus and location. You will receive a reply that your request has been submitted and we will respond promptly.  All communication will be done via email and no logins to the portal are needed.
    Campus Contact:  For assistance, Mentor Teacher, Computer Lab Manager, Campus Secretary, or Campus Principal

    District Contact:  Rose Ramsey, Help Desk

    Help Desk Video

    Skyward – General Issues
    All Skyward issues are coordinated by Kay Sparks, District PEIMS Coordinator who reports to Cindy Tatum.  You may experience two types of issues with Skyward: Software and Technical. Good rule of thumb: if you are able to login to Skyward and are having problems getting Skyward to do what you need it to do, that is a Software issue and can be addressed by your Campus Technology Facilitator, Campus Secretary or Kay Sparks.  Technical issues may involve not being able to get to the Skyward login screen, printing, or internet browser issues. Technical issues can be addressed by the Technology Department.
    Campus Contact:  Campus Secretary or Campus Mentor

    District Contact:  Kay Sparks, District PEIMS Coordinator and Rose Ramsey, Help Desk

    Skyward – I can get to the Skyward Login Screen but it won’t let me login
    If you are not able to login to Skyward it is most likely a password or username issue.  After too many login attempts, your account can become locked.
    Campus Contact:  Campus Secretary

    District Contact:  Kay Sparks, District PEIMS Coordinator

    Skyward – The link to skyward is not working and I am receiving an error message
    If you are not able to get to the Skyward login screen then there is likely a server problem or maintenance issue. This is a technical issue and is addressed by the Technology Department.
    Campus Contact:  Campus Secretary

    District Contact:  Rose Ramsey, Help Desk; David Jackson, Network Administrator

     

    *Copier/Printer set up - attached is a video of how to set up copier preferences around the District, EXCEPT Young Elementary. There is a separate link for that campus 

    Copier for all campuses Except Young Elementary Install copiers 

    Young campus instruction Young copiers

    Adding a copier is not on the list. Locate the Network IP address to the copier most of the time. It is labeled outside of the copier if not go into the setting and about and it will show you and adress that starts like this  10.x.xx.xxx  adding IP copier

    District Contact: Donna Mckee, Lead Tech ; Blake Hanna Technician 

     

    *Install Microsoft office - attached is the instruction for installing Microsoft office products.  PLEASE remember to install the office serializer first. Install office install office

    District Contact: Donna Mckee, Lead Tech ; Blake Hanna Technician 

     

    Distance Learning – I would like to schedule a distance-learning event for my class
    Each campus has access to distance learning equipment that is part of the Region 11 Telecommunications network (RETN).  
    Campus Contact:  Campus Library

    District Contact:  Laura Highlander, District Library Services Coordinator

     

    Eduphoria – I am not able to see my students in Aware
    Eduphoria Aware takes our test data, which may be TAKS or local benchmark assessments, and allows you to disaggregate the data.  Aware communicates with Skyward to align your students with the data stored in the Eduphoria server. Any problems with viewing your students involve how your students are scheduled in Skyward and how you as a staff member are configured.
    Campus Contact:  Campus Principal/Assistant Principal

    District Contact: Tara Bennett, Instructional Systems Coordinator

     

    Schoolwires – I am having trouble editing my Teacher Web Page
    Decatur ISD uses Schoolwires to manage the district and campus web sites.  You use your Internet Browser to edit your page and no special software is required.  
    Campus Contact:  Mentor Teacher/Campus Principal or Asst. Principal

    District Contact:  Rose Ramsey, Help Desk; Tara Bennett, Instructional Systems Coordinator

     

    Telephones – General Issues
    The Technology Department manages all telephones throughout the district.  If you have trouble with phone quality, accessing voicemail, or any other issues, contact the Technology Department. Please submit a work order to have issues repaired.  Alternatively, some frequently asked questions can be found here:  https://support.goto.com/connect/help/
    Campus Contact:  Campus Secretary; Campus Principal

    District Contact:  Rose Ramsey, Help Desk

     

    Network – General Issues
    If you are not connected to the network at all, please make sure your campus office knows to make sure it isn’t a campus or district-wide issue.  If it is isolated to your room, please ask a campus office staff member to submit a work order on your behalf and have them contact the Technology Department.
    Campus Contact:  Campus Secretary; Campus Principal

    District Contact:  David Jackson, Network Administrator

     

    Google G-Suite for Education Issues
    If you are having issues with logins or need assistance using Google G-Suite for Education in your classrooms please differentiate between instructional or technical issues and contact the appropriate person for assistance. 
    Campus Contact: Campus Technology Facilitators

    District Contact: Instructional Assistance - Tara Bennett, Instructional Systems Coordinator; Technical Assistance - Rose Ramsey, Help Desk

     

    Online Instructional Resources
    Decatur ISD has many online instructional resources such as online textbooks, assessment tools, Canvas, ClassLink, and content resources. Those are coordinated at the district level to ensure all teachers and students have the correct access they need to use these tools. 
    Campus Contact: Campus Technology Facilitators

    District Contact: Tara Bennett, Instructional Systems Coordinator; Leon Elsbecker, Director of Technology 

     

    ParentLink Mass Notification System
    Decatur ISD uses ParentLink for mass notifications via email, text and other social media. Teachers and Administrators have access to the system to communicate with parents and staff.
    Campus Contact: Campus Technology Facilitators

    District Contact: Tara Bennett, Instructional Systems Coordinator; Allejandra Fernandez