HSR Customer Service

Customer Service for Parents & Medical Providers:

For enrollment issues, the HSR Customer Service Department is available toll-free daily from 8:00 a.m. to 6:00 p.m. Central Time at 866-409-5733. Specialized enrollment personnel are standing by to assist your parents/students with their enrollment needs.
For claims inquiry, the HSR Customer Service Department is available toll-free daily from 8:00 a.m. to 6:00 p.m. Central Time at 866-409-5734.
Claim documentation can be mailed to us at P.O. Box 117558, Carrollton, TX 75011-7558, electronically to k12Claims@hsri.com, or via Fax to 972-512-5818.

Decatur High School