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Student & Athlete Insurance Supplemental Program

Insurance info

HSR Customer Service

Customer Service for Parents & Medical Providers:

  • For enrollment issues, the HSR Customer Service Department is available toll-free daily from 8:00 a.m. to 6:00 p.m. Central Time at 866-409-5733.  Specialized enrollment personnel are standing by to assist your parents/students with their enrollment needs.

  • For claims inquiry, the HSR Customer Service Department is available toll-free daily from 8:00 a.m. to 6:00 p.m. Central Time at 866-409-5734.

  • Claim documentation can be mailed to us at P.O. Box 117558, Carrollton, TX 75011-7558, electronically to k12Claims@hsri.com, or via Fax to 972-512-5818.